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Our 30-day return policy gives you plenty of time to consider your purchase, so you can be sure you made the right decision.
To Return or exchange merchandise, please contact our customer service department by emailing pontoon@pontoonstuff.com or by calling toll free 877-295-9522. Your representative will give you a return authorization number. Please enter this number at the top of our Return Authorization Form. You can download the form by clicking the link below:
RETURN AUTHORIZATION FORM
At www.PontoonStuff.com, we take pride in our products and want you to be completely satisfied with your purchase! If you are not completely satisfied for any reason, please return the unused merchandise within 30 days of the date it was shipped to you, and we will issue a refund of your purchase price or make the exchange of your choice. Any item returned to us after 30 days will incur a 15% restock fee.
Please indicate the reason for the return and the action to be taken (exchange or refund). For your protection, please insure your package for its full value. Unfortunately, we cannot accept parcels sent via freight, collect, or COD. Customers wishing to make a return are responsible for the costs associated with shipping the product back to our facilities.
Once we receive your returned item and it is accepted, your refund or new item will be processed within 7-10 business day. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or damaged in any way cannot be accepted for return. The returned item must be in saleable condition, meaning it must be in the same condition in which you received it, and it must be in its original box and/or packaging.
- If your order is damaged, please contact us immediately.
- You must contact us within 21 business days of receiving a damaged order. This is the deadline our shipper gives us for filing damage claims. If you wait longer than 21 days, we will need to charge a 15% replacement fee, because of the additional cost to us.
- In order for your damage claim to be processed as quickly as possible, please provide us with a photo of the damage so we can work through the proper channels. For further instructions on damaged items procedures, please consult our Damage Claim Procedures page.
- Please be very careful when opening your new furniture packages, as we cannot be responsible for vinyl damage caused by cutting open boxes. Seating that has been sliced during unpacking cannot be returned to us for a full refund.
PLEASE NOTE: Customers who wish to cancel an order after it has been shipped or while it is in transit are responsible for all shipping costs and fees incurred to cancel or reschedule the shipment plus a 10% restocking fee. Please be aware that we try very hard to ship orders immediately and in most cases large furniture loads may be shipped within 24 hours. IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the shipment.
Return forms are required. Please make sure to include one with the item.
To return the merchandise, simply fill out the return information on the back of the packing slip and send it with the unused merchandise to:
PontoonStuff.com/Returns
1165 Fremont Court
Elkhart IN 46516
If you purchased from one of our other websites (BoatingSeats.com or BoatCarpetBuys.com), please use the same return address.
Need assistance with a damage claim? Please consult our Damages Policy:
PontoonStuff, Inc. - Detailed Instructions for Damage Claims
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