Damages Policy and Procedures

It is our mission to take care of our customers when it comes to damaged items. Customers are never held responsible for any damage that may occur in transit, or during manufacturing.

If your item(s) arrive damaged, please consult the following guidelines:

* Please keep all original boxes, as some damaged items may need to be picked up by us or our manufacturers.

* We will contact you once your claim is reviewed and the proper paperwork is processed. Please allow up to 2-3 business days for us to review your case and contact you with an update.

* Please allow 5-10 business days for your replacement to be shipped.

If you received a damaged item or items, please email Courtney at courtney@pontoonstuff.com with the following information:

1. Photos of damaged item(s), photo of the label on the shipping box, and photos of the box itself, if damaged - we must have these photos before we can process the damage claim

NOTE: If you do not want to send photos via email, you can mail them to the following address:
PontoonStuff, Inc.
Attn: Damages
1165 Fremont Court
Elkhart, IN 46526

2. Customer Name

3. Order Number

4. Item/Part Name and Number

5. Condition of the box item was delivered in - please describe damages to the box in as much detail as possible

6. Tracking number that was given to you by PontoonStuff for the shipment that arrived damaged

7. Description of damage to item – be sure to let us know whether entire item is damaged or only one component (for example, you might need a seat or back cushion replaced, rather than an entire seat)

Again, remember to include photos of the damaged item(s), photo of the label on the shipping box, and photos of the box itself, if damaged.

Following these steps closely will allow us to process your claim faster and replace your damaged items as quickly as possible.